Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to deliver exceptional support and help scale the support function.

Key Responsibilities

• Act as a primary point of contact for customer support, responding to inquiries via chat and email
• Troubleshoot product issues, provide guidance, and escalate to Engineering when necessary
• Help define best practices for support and identify opportunities to automate tasks and streamline workflows

Required Qualifications

• 1-2 years of experience in customer support or a similar role handling inquiries through various channels
• Strong problem-solving and troubleshooting skills for managing technical support issues
• Experience with support ticketing systems is a plus
• Highly organized with a passion for improving support delivery
• Prior experience in a startup or fast-paced environment is preferred