Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities

• Respond to and resolve customer service inquiries and issues on the first call
• Guide and educate customers about health care topics and benefit plan options
• Assist customers in navigating websites and connect them with care providers

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service or call center experience
• Experience with Windows PCs and ability to navigate complex computer systems
• Ability to work full-time, 8-hour shifts during normal business hours with flexibility for overtime