Concierge Scheduling Agent

Job Summary

A company is looking for a Concierge Scheduling Agent to assist with patient scheduling for a radiology program.

Key Responsibilities

• Manage the member scheduling process, including collecting patient demographics and coordinating with providers
• Ensure a high-quality customer experience throughout the scheduling process
• Collaborate with the KIS Imaging team and assist with patient case management and appointment confirmations

Required Qualifications

• 2+ years in a customer service role within the healthcare or medical industries
• Strong relationship-building skills and effective communication style
• Experience in a deadline-driven environment with strong organizational skills
• Ability to maintain confidentiality and handle sensitive information discreetly
• Innovative mindset with problem-solving capabilities