Technical Support Specialist

Job Summary

A company is looking for a Solution Center Technician to provide first-level support for IM&T issues.

Key Responsibilities

• Act as the initial contact for all issues reported to the Solution Center
• Support the installation of hardware, software, and mobile device management
• Document and manage tickets in the ticketing system, ensuring service levels are met

Required Qualifications

• 1-3 years of experience in customer support or technical support
• Understanding of multiple operating systems including Windows, OSX, IOS, and Android
• Basic knowledge of desktops, laptops, and office equipment troubleshooting
• Experience with account management in MS Active Directory
• Associates degree or certification in Information Technology or relevant work experience