Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers.

Key Responsibilities

• Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers
• Own customer success, retention, and growth from onboarding through renewal and expansion
• Coordinate with internal teams to execute smooth onboarding, product rollouts, and ongoing support

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company
• Strong experience working with healthcare systems, hospitals, and multi-site provider groups
• Proven track record managing a book of business with quota accountability for retention, upsell, and expansion
• Ability to navigate cross-functional teams internally to align resources around the customer
• Familiarity with HubSpot, Jira, and similar tools