Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR
• Uphold high standards of productivity and quality in customer service interactions
• Collaborate with other agents and CX leadership to resolve customer issues promptly

Required Qualifications

• 2+ years experience providing customer service, preferably in the healthcare industry
• 2+ years experience working from home in a quiet, distraction-free environment
• A high school diploma or equivalent; a degree in a related field is a plus
• Exceptional customer service skills with a passion for helping others
• Willingness and ability to work non-standard business hours, including weekends, evenings, and holidays