Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager for a remote position.

Key Responsibilities

• Act as a customer advocate and ensure Service Level Agreements/Objectives are met
• Coordinate the renewal of Managed Services contracts and grow existing contract values through cross-selling and up-selling
• Lead onboarding activities for new customers and drive process improvements to enhance customer satisfaction

Required Qualifications

• 2-4 years of relevant IT Service Account Management experience
• Good understanding of IT Service Management processes and IT Project Management principles
• ITIL Foundation Certification desired; PMI Project Management Professional (PMP) certification is a plus
• Proficient in MS Word, Excel, and PowerPoint
• Experience with ServiceNow is a plus