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Customer Service Representative

7/11/2025

N/A

Job Summary

A company is looking for a Customer Service Representative to provide exceptional support to customers regarding healthcare services and benefits.

Key Responsibilities
  • Respond to customer inquiries via phone and email, ensuring timely communication
  • Provide detailed information about healthcare benefits and resolve customer concerns
  • Utilize tracking systems to document customer interactions and maintain accurate records
Required Qualifications and Education
  • Previous experience in customer service, ideally in a healthcare or call center setting
  • Familiarity with medical terminology and healthcare-related systems
  • Proficiency in computer usage, including Microsoft Outlook
  • Availability to work flexible schedules, including evenings and weekends
  • Preferred: Associate's Degree or equivalent experience in healthcare customer service (1-3 years)

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