Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional support to customers regarding healthcare services and benefits.

Key Responsibilities

• Respond to customer inquiries via phone and email, ensuring timely communication
• Provide detailed information about healthcare benefits and resolve customer concerns
• Utilize tracking systems to document customer interactions and maintain accurate records

Required Qualifications and Education

• Previous experience in customer service, ideally in a healthcare or call center setting
• Familiarity with medical terminology and healthcare-related systems
• Proficiency in computer usage, including Microsoft Outlook
• Availability to work flexible schedules, including evenings and weekends
• Preferred: Associate's Degree or equivalent experience in healthcare customer service (1-3 years)