Job Summary
A company is looking for a Customer Service Representative to provide exceptional support to customers regarding healthcare services and benefits.
Key Responsibilities
- Respond to customer inquiries via phone and email, ensuring timely communication
- Provide detailed information about healthcare benefits and resolve customer concerns
- Utilize tracking systems to document customer interactions and maintain accurate records
Required Qualifications and Education
- Previous experience in customer service, ideally in a healthcare or call center setting
- Familiarity with medical terminology and healthcare-related systems
- Proficiency in computer usage, including Microsoft Outlook
- Availability to work flexible schedules, including evenings and weekends
- Preferred: Associate's Degree or equivalent experience in healthcare customer service (1-3 years)
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