Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician to provide support and technical issue resolution for clients using their software products.

Key Responsibilities

• Provide client support and technical issue resolution via email, phone, and chat
• Understand clients' business/software needs and guide them with specific features of the software
• Proactively improve the self-support center by developing better self-help materials

Required Qualifications

• 1 year of customer service experience required; experience in accounting or law is a plus
• Proficiency in basic computer troubleshooting and Microsoft products including MS Word and Excel
• Ability to work independently and efficiently to meet deadlines
• Strong collaborative teamwork and people skills
• Understanding of the company culture and ability to thrive in a high-energy team environment