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Customer Support Representative

7/4/2025

Remote

Job Summary

A company is looking for a Customer Support Representative (Remote).

Key Responsibilities
  • Provide support to end users as the first point of contact for questions and troubleshooting
  • Maintain customer records and follow best practices for documentation in the ticketing system
  • Contribute to company-wide initiatives and participate in the rotating on-call schedule
Required Qualifications
  • Customer service experience
  • Experience with software, eMARs, EHRs, or healthcare-related technologies preferred
  • Bachelor's or Associate's degree preferred
  • A compliant remote work environment with cybersecurity policies
  • Availability for on-call/after-hours support as needed

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