Help Desk III

Job Summary

A company is looking for a Help Desk III to provide advanced technical support to users, including internal staff and clients.

Key Responsibilities:

• Provide Tier 3 support for escalated technical issues via phone, email, and in-person
• Diagnose and troubleshoot advanced hardware and software problems
• Log and track issues using the organization's problem management system

Required Qualifications:

• Proven experience in a Level 2 or Level 3 Help Desk or IT Support role
• Experience with ticketing systems and remote support tools
• Strong knowledge of Windows and Mac operating systems, networking, and enterprise applications
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are preferred