Job Summary
A company is looking for a Manager of Customer Success.
Key Responsibilities
- Lead and support a team focused on customer-centricity and collaboration
- Facilitate customer onboarding and drive product adoption and engagement
- Monitor customer health and retention while identifying upsell opportunities
Required Qualifications
- 3+ years of experience in Customer Success, with at least 1 year in a leadership role
- Bachelor's degree in Business, Marketing, or a related field preferred
- Experience managing customer accounts and fostering strong client relationships
- Proficient in contract evaluation and customer escalation resolution
- Extensive expertise in onboarding, renewals, and expansion tracking
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