Account Specialist

Job Summary

A company is looking for an Account Specialist to join their Customer Experience team.

Key Responsibilities

• Engage with customers to ensure satisfaction and resolve issues
• Manage the order process, including review, entry, and verification of pricing
• Act as a liaison between customers and internal departments to address inquiries and ensure excellent service

Required Qualifications

• Associate's degree or 3+ years of customer service experience
• Experience in the flooring, rubber industry, or manufacturing preferred
• Proficiency in Microsoft Office Suite and ability to type at least 40 words per minute
• Strong math skills required
• Experience with an ERP or CRM is preferred