Medicaid Services Advocate

Job Summary

A company is looking for a Medicaid Services Advocate.

Key Responsibilities

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Educate customers on consumer-driven health care topics and assist with appointment scheduling
• Research complex issues and provide timely follow-up to resolve customer problems

Required Qualifications

• High School Diploma or equivalent; Associate's Degree preferred
• 1 year of experience in an office or call center environment preferred
• Ability to build rapport and respond compassionately to customer needs
• Proficiency in navigating healthcare-related processes and jargon
• Flexibility to adjust work schedule as needed, including overtime and weekends