Product Support Specialist

Job Summary

A company is looking for a Junior Product Support Specialist.

Key Responsibilities

• Provides product and technical support to customers, addressing complex questions via telephone and/or Internet
• Acts as the primary liaison between the company and clients, conveying customer feedback to product development staff
• Resolves client questions or problems related to system configurations, product functionality, and bugs/enhancements

Required Qualifications

• Excellent general technical skills for troubleshooting software, networking, database, and web issues
• A bachelor's degree is preferred, but not required
• 1+ years' software-related support experience is preferred, but not required
• Familiarity with SQL, relational databases, Windows Operating Systems, and web applications
• Basic knowledge of legal environments is a plus