Customer Service Specialist

Job Summary

A company is looking for a Sr. Customer Service Specialist - After Hours.

Key Responsibilities

• Resolve product or service issues by clarifying complaints and determining effective solutions
• Maintain professionalism and develop rapport with customers to provide outstanding service
• Act as a liaison between customers and internal teams, assisting with escalations and monitoring complaint accuracy

Required Qualifications

• Bachelor's degree with 1 - 2 years of related experience or equivalent combination of education and experience
• Prior successful customer service experience in a relevant industry
• Ability to work collaboratively with cross-functional teams
• Familiarity with CRM systems and Microsoft Office applications, especially Excel and Word
• Experience in agribusiness or related industry is a plus