Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Act as an advisor for complex customer issues, creating technical articles and providing best practices for future problem resolution
• Perform complex product troubleshooting, collaborating with development teams to resolve incidents and optimize support delivery
• Implement readiness programs and contribute to product/process improvements through feedback and automation techniques

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field AND 3+ years of relevant experience, or 5+ years of experience without a degree
• Ability to meet security screening requirements, including a background check
• Verification of citizenship due to legal restrictions related to government agency customers
• Experience in technical support or consulting roles
• Expertise in troubleshooting and resolving technical issues