Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide solutions and maintain customer satisfaction.

Key Responsibilities

• Answer customer questions regarding the application and its services effectively
• Diagnose and resolve customer issues related to system configuration and product functionality
• Track and document support requests while ensuring proper notation of customer problems

Required Qualifications

• Prior experience providing software support to external customers
• Experience in the healthcare industry is preferred
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Technical aptitude and troubleshooting skills
• Experience working in a remote workforce