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Engineering Support Specialist

7/11/2025

Remote

Job Summary

A company is looking for an Engineering Support Specialist to bridge customer-facing teams and engineering teams, focusing on technical issue resolution and product evolution.

Key Responsibilities
  • Diagnose and resolve complex technical problems as the first escalation point for platform issues
  • Translate customer feedback into detailed tickets for engineering and product teams, collaborating with developers on fixes
  • Triage and prioritize issues, developing internal guides to streamline support workflows
Required Qualifications
  • Bachelor's or Master's degree in Computer Science or a related field
  • 3+ years in technical support engineering or similar roles supporting SaaS platforms
  • Strong troubleshooting skills across frontend and backend systems
  • Solid understanding of AI concepts and experience with cloud platforms, preferably Google Cloud Platform
  • Familiarity with third-party integrations like Zendesk and Salesforce

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