Customer Success Manager (EMR)

Job Summary

A company is looking for a Strategic Customer Success Manager (EMR Oncology).

Key Responsibilities

• Drive adoption and growth strategies, delivering executive-level insights
• Build strong relationships with key stakeholders and represent the voice of the customer
• Monitor usage trends and use KPIs to inform strategy and improve outcomes

Required Qualifications

• 10+ years in Customer Success or Account Management, with an EMR focus
• Experience with large practices (50+ providers) or oncology networks
• Bachelor's degree in Nursing, Health Informatics, Business, or a related field
• Familiarity with systems like Lynx, Clear Value Plus, Practice Insights, and Ontada Health