Customer Operations Analyst

Job Summary

A company is looking for a Customer Operations Analyst / Sr. Process Analyst (Remote).

Key Responsibilities

• Audit and redesign the onboarding process to enhance customer experience and reduce time-to-value
• Build usage dashboards and collaborate with teams to increase feature utilization and develop a predictive customer health model
• Automate workflows and reporting to improve efficiency across Customer Success and Revenue Operations

Required Qualifications

• Bachelor's or Master's degree in Operations Management, Statistics, Industrial Engineering, or a related field
• 2-5 years of experience in Customer Operations, Business/Process Analysis, or Customer Success Operations in a B2B SaaS environment
• Strong analytical and modeling skills with proficiency in data-driven decision-making
• Working knowledge of HubSpot and experience with customer engagement tools and analytics platforms
• Experience using AI and automation tools to enhance work processes