Desktop Support Specialist

Job Summary

A company is looking for a Desktop Support Specialist to provide technical assistance and support for users remotely and occasionally onsite.

Key Responsibilities

• Provide front-line technical support for Windows, Mac OS, and mobile devices
• Manage support tickets through ServiceNow, ensuring timely resolution and documentation
• Assist with conference room technology and contribute to documentation and process improvements

Required Qualifications

• Associate's degree or equivalent work experience
• 1+ years of experience in a corporate helpdesk role
• Foundational knowledge of Windows Operating System Fundamentals or equivalent experience
• Experience troubleshooting Microsoft, Windows, Apple, and iOS systems
• Familiarity with Android/iOS mobile application management