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Call Center Performance Coordinator

7/9/2025

Remote

Job Summary

A company is looking for a Call Center Performance Coordinator, fully remote.

Key Responsibilities
  • Monitor and evaluate calls and cases to ensure quality and compliance standards are met
  • Conduct data analysis and present trends to leadership while driving quality enhancements
  • Identify training opportunities and collaborate with leadership on follow-up actions
Required Qualifications
  • High School Diploma, GED, technical certification, or equivalent experience required
  • Minimum of 3 years' experience in patient support, hub services, or call center quality assurance preferred
  • Strong background in call quality audits and customer service required
  • Proficiency in MS Office Suite is necessary
  • Knowledge of quality check processes preferred

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