Job Summary
A company is looking for a Call Center Performance Coordinator, fully remote.
Key Responsibilities
- Monitor and evaluate calls and cases to ensure quality and compliance standards are met
- Conduct data analysis and present trends to leadership while driving quality enhancements
- Identify training opportunities and collaborate with leadership on follow-up actions
Required Qualifications
- High School Diploma, GED, technical certification, or equivalent experience required
- Minimum of 3 years' experience in patient support, hub services, or call center quality assurance preferred
- Strong background in call quality audits and customer service required
- Proficiency in MS Office Suite is necessary
- Knowledge of quality check processes preferred
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