Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service to insurance plan members.

Key Responsibilities

• Respond to member inquiries via phone and email regarding life insurance and enrollment matters
• Accurately document customer interactions and updates using internal tracking tools
• Support members with enrollment system navigation, including password resets and account troubleshooting

Required Qualifications

• High school diploma or equivalent required
• 2-4 years of experience in a call center or customer support environment
• Previous exposure to life insurance or group insurance terminology preferred
• Proficiency with Microsoft Office Suite, especially Excel
• Ability to work independently and maintain confidentiality under tight deadlines