Client Success Manager

Job Summary

A company is looking for a Client Success Manager to ensure the success and satisfaction of funder clients through strategic support and relationship management.

Key Responsibilities

• Manage client relationships by providing high-quality service and support, ensuring a seamless onboarding experience
• Drive client success through proactive identification of user needs and development of resources to enhance user experience
• Collaborate with cross-functional teams to track client feedback and support the development of platform features

Qualifications

• 3-5 years of experience in a client success role, preferably in a SaaS or tech for good environment
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously
• Experience with GoogleSuites, Microsoft Excel, HubSpot, and project management tools
• Knowledge of the social good community, including non-profits and foundations, is a plus
• Experience in philanthropy or grants management software is advantageous