Customer Support Specialist

Job Summary

A company is looking for a Customer Support and Engagement Specialist for a 100% remote position.

Key Responsibilities

• Respond to and resolve incoming messages, calls, and tickets from patients and team members
• Provide personalized support for potential patients and assist in onboarding
• Coordinate with internal teams to ensure a seamless patient experience and manage referrals

Required Qualifications

• 3-5 years of experience in a customer support role within hospitality or healthcare
• Minimum 2 years of inside sales or outbound call engagement experience
• 1-3 years of experience in a fast-paced startup environment
• Technical aptitude and ability to learn software programs, including experience with customer management platforms
• Proficient in Microsoft Office Suite or Google Drive, specifically Excel or Sheets