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Customer Support Specialist

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Support and Engagement Specialist for a 100% remote position.

Key Responsibilities
  • Respond to and resolve incoming messages, calls, and tickets from patients and team members
  • Provide personalized support for potential patients and assist in onboarding
  • Coordinate with internal teams to ensure a seamless patient experience and manage referrals
Required Qualifications
  • 3-5 years of experience in a customer support role within hospitality or healthcare
  • Minimum 2 years of inside sales or outbound call engagement experience
  • 1-3 years of experience in a fast-paced startup environment
  • Technical aptitude and ability to learn software programs, including experience with customer management platforms
  • Proficient in Microsoft Office Suite or Google Drive, specifically Excel or Sheets

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