Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative who is available to work weekends.

Key Responsibilities

• Provide high volume live customer support for contest entrants via email and live chat
• Handle and escalate support requests to appropriate parties
• Monitor for critical site issues and ensure timely resolutions

Required Qualifications

• 2+ years of experience in a customer support or operations role
• Proven ability to manage high-stakes customer inquiries with professionalism
• Knowledge and enthusiasm for sports, sports gaming, and technology
• Experience with customer support tools like Zendesk and Intercom
• Must be located in EST, CST, MST, or PST time zones