Remote Customer Support Operator

Job Summary

A company is looking for a Professional Support Operator (Remote).

Key Responsibilities

• Provide customer support via phone, chat, and email for B2B online ordering and loyalty programs
• Document customer interactions and maintain case management system updates
• Collaborate with other departments to resolve customer issues and meet performance targets

Required Qualifications

• High school diploma or GED; minimum of 2 years related experience preferred
• Typing speed of at least 45 words per minute
• Availability to work rotating shifts, including weekends and holidays
• Ability to adapt to a fast-paced environment
• Call center or customer service experience preferred but not required