Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to provide superior service to customers and drive product adoption.

Key Responsibilities

• Establish and maintain healthy business relationships with customers
• Manage yearly renewals and work with customers to prevent churn
• Lead initiatives to enhance customer experience and provide strategic input for improvement

Required Qualifications

• Bachelor's degree with strong academic performance or equivalent
• At least 2 years' experience in customer-facing roles such as CX or Consulting
• Technical background or strong technical aptitude with a desire to become an expert
• Ability to manage multiple priorities effectively
• Demonstrated ability to work independently and lead initiatives