Customer Support Engineer

Job Summary

A company is looking for a DMPS Support Engineer to provide remote technical support for hosted and on-premise solutions.

Key Responsibilities

• Provide product/customer support for global clients and manage incident flow
• Triage and escalate incidents according to standard operating procedures
• Act as a liaison between engineering and consulting teams to resolve incidents

Required Qualifications

• Bachelor's degree or equivalent
• Experience in managing and troubleshooting multi-tier cloud applications/software products
• Good understanding of enterprise-level application and infrastructure support
• Knowledge of ITIL framework and AWS concepts
• Willingness to participate in an on-call rotation for after-hours support