Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist (Remote in US).

Key Responsibilities

• Provide tier 1 support to clients, enhancing their experience
• Escalate customer support issues as needed and confirm acceptance of escalated issues
• Prepare hardware for customers and maintain accurate customer documentation

Required Qualifications

• 2-3 years of experience as a Help Desk Specialist or in a similar role
• Willingness to participate in an on-call rotation and provide after-hours support
• Ability to manage and coordinate with third-party vendors
• Must be legally authorized to work in the United States without sponsorship
• Availability to work weekdays from 8am - 5pm Eastern Time