Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (US).

Key Responsibilities

• Provide technical support to clients regarding staking and troubleshoot issues
• Assist in debugging by interacting with the stack and raising tickets for engineers
• Facilitate onboarding and training for business clients on staking services

Required Qualifications

• 5+ years of technical customer support experience in a B2B software company
• 1+ year of experience in web3, blockchain, and cryptocurrency
• 1+ year of professional experience with SQL
• Proven experience with API troubleshooting and software implementation
• Strong ability to prioritize and resolve support tickets effectively