Service Desk Support Analyst

Job Summary

A company is looking for a Financial Markets - Service Desk Support Analyst.

Key Responsibilities

• Monitor various event management systems and manage inbound customer communications regarding Market Data Services and Server issues
• Create and triage incidents in the Incident Management ticketing system and escalate to Level 2 Support as needed
• Provide 24x7 support coverage as part of a global team

Qualifications

• 3-5 years of experience in a related field
• Bachelor's or Diploma in Computer Science or a related discipline
• Basic experience in a financial industry support role, preferably with market data services
• Understanding of Financial Markets, exchange market data, and basic server troubleshooting
• Familiarity with Linux and Windows operating systems, as well as AWS/Azure environments