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Technical Support Specialist

7/2/2025

No location specified

Job Summary

A company is looking for a Technical Support Specialist to provide expert technical assistance and support to customers and suppliers.

Key Responsibilities
  • Respond to inquiries and chat messages from customers regarding technical issues
  • Diagnose and resolve problems for end users while maintaining the company ticketing system
  • Document technical issues and solutions, and monitor platform performance, escalating complex issues as needed
Required Qualifications
  • 2+ years of B2B/B2C technical and customer support experience
  • Experience in out-of-home, media, advertising, or marketing is a plus
  • High proficiency in digital tech tools such as FreshDesk, ZenDesk, Intercom, and CRM systems like Salesforce
  • Strong interpersonal and organizational skills
  • A bachelor's degree

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