Job Summary
A company is looking for a Technical Support Specialist to provide expert technical assistance and support to customers and suppliers.
Key Responsibilities
- Respond to inquiries and chat messages from customers regarding technical issues
- Diagnose and resolve problems for end users while maintaining the company ticketing system
- Document technical issues and solutions, and monitor platform performance, escalating complex issues as needed
Required Qualifications
- 2+ years of B2B/B2C technical and customer support experience
- Experience in out-of-home, media, advertising, or marketing is a plus
- High proficiency in digital tech tools such as FreshDesk, ZenDesk, Intercom, and CRM systems like Salesforce
- Strong interpersonal and organizational skills
- A bachelor's degree
Comments