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Director of Customer Support

7/9/2025

No location specified

Job Summary

A company is looking for a Director of Customer Support (US, remote).

Key Responsibilities:
  • Lead and oversee the technical support team, ensuring timely resolution of client inquiries and issues
  • Develop and implement support strategies aligned with business goals and customer expectations
  • Serve as the escalation point for critical client concerns and build long-term relationships with key clients
Required Qualifications:
  • Minimum of 6 years in technical support and service management, with 3-4 years in a leadership role
  • Proven success in managing enterprise support in a complex, web-based technology environment
  • Demonstrated experience in driving support metrics and leading change initiatives
  • Experience integrating AI into support workflows and decision-making processes
  • Familiarity with CRM and support platforms (e.g., Salesforce, Zendesk, ServiceNow) preferred

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