Job Summary
A company is looking for a Director of Customer Support (US, remote).
Key Responsibilities:
- Lead and oversee the technical support team, ensuring timely resolution of client inquiries and issues
- Develop and implement support strategies aligned with business goals and customer expectations
- Serve as the escalation point for critical client concerns and build long-term relationships with key clients
Required Qualifications:
- Minimum of 6 years in technical support and service management, with 3-4 years in a leadership role
- Proven success in managing enterprise support in a complex, web-based technology environment
- Demonstrated experience in driving support metrics and leading change initiatives
- Experience integrating AI into support workflows and decision-making processes
- Familiarity with CRM and support platforms (e.g., Salesforce, Zendesk, ServiceNow) preferred
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