Customer Success Onboarding Specialist

Job Summary

A company is looking for a Customer Success Onboarding Specialist to support the implementation and adoption of its software for corporate clients.

Key Responsibilities

• Assist in developing client-facing presentations, documentation, and communications
• Facilitate the implementation process for corporate customers by managing onboarding milestones and deliverables
• Ensure accuracy and completeness of customer records in core business systems

Required Qualifications

• 1-3+ years of customer success or customer service experience
• Project management and/or customer onboarding experience preferred
• Basic Generative AI experience preferred
• Strong PC skills - proficiency in Microsoft Word, Excel, and Outlook required
• Exceptional organizational abilities and ability to prioritize responsibilities independently