Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide remote IT support.

Key Responsibilities

• Provide white-glove End User Service Desk Support via phone, email, and chat
• Manage incidents and requests within ticketing systems like ServiceNow, Freshservice, or Zendesk
• Perform remote hardware support and resolve software application issues

Required Qualifications

• CompTIA A+ certification
• Experience supporting Microsoft 365, Windows 10, and Active Directory
• 1+ year Mac OS experience
• 2-3 years of experience in a Technical Support role
• Preferred college or technology school degree