Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager, Scale.

Key Responsibilities

• Engage with customers to ensure product adoption and growth by assessing their goals and practices
• Analyze customer accounts for improvement opportunities and provide strategic guidance
• Utilize tools to deliver value through programs and collaborate with the Customer Success Programs Team

Required Qualifications

• 2+ years of experience in a customer-facing role within a SaaS environment
• Experience in fleet, telematics, or automotive technology is a plus
• Proficiency with systems such as Salesforce, Asana, and Gainsight
• Strong team player and self-starter who can work autonomously
• Empathetic and dedicated to helping customers become advocates