Intake Specialist

Job Summary

A company is looking for an Intake Specialist (Inbound).

Key Responsibilities

• Receives incoming calls from patients and schedules appointments for multiple locations
• Documents and confirms requested appointments while providing excellent customer service
• Manages incoming faxes and triages general inquiry calls

Required Qualifications

• High school education or equivalent
• Minimum of 2 years related experience in customer service, call center, or medical records/insurance
• Bilingual (Spanish) preferred
• Experience with EMR systems is a plus
• Knowledge of HIPAA and medical insurance regulations