Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure the long-term success of their customers.

Key Responsibilities

• Own the customer relationship post-sale, building strong partnerships throughout the customer lifecycle
• Drive expansion and upsells by identifying opportunities for cross-functional adoption
• Deliver measurable value using data and product insights to guide renewal and expansion conversations

Required Qualifications

• Experience in revenue-driven roles with a focus on strategic growth
• Strong relationship-building skills with the ability to engage with various stakeholders
• Proven ability to advocate for customers and understand their needs
• Experience in HR tech, benefits platforms, or B2B SaaS is a plus
• Familiarity with identifying and executing on cross-sell and upsell opportunities