Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls and chats regarding employer benefits plans and educate customers on their options
• Process enrollment transactions and resolve issues efficiently
• Document customer interactions and follow up as needed to ensure satisfaction

Required Qualifications

• High School degree required; Associate degree or equivalent experience preferred
• Ability to work flexible hours within the service center's operational hours
• Must have a home office environment that meets company requirements
• High-speed internet connection with specific speed requirements is mandatory
• Proficiency in using Windows 10 and Microsoft Office applications