Community Engagement Specialist

Job Summary

A company is looking for a Community and Parent Engagement Specialist, Contractor.

Key Responsibilities

• Monitor and engage with social media channels, responding to customer inquiries and fostering community interaction
• Provide customer support and technical assistance related to product setup and troubleshooting
• Stay updated on product features and contribute to customer-facing resources like FAQs and help articles

Required Qualifications

• 1+ years of experience in social media management and/or customer service, preferably in consumer electronics or baby tech
• Ability to quickly learn new technologies and understand technical concepts
• High level of empathy and a genuine desire to assist customers
• Strong organizational skills to manage multiple inquiries in a dynamic environment
• Proficiency with social media platforms and community engagement best practices