Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and manage customer inquiries related to orders and services.

Key Responsibilities

• Accurately resolve customer calls/emails and document interactions in the system
• Efficiently navigate multiple systems to provide timely resolutions for customer inquiries
• Collaborate with team members and departments to enhance the customer service experience

Required Qualifications

• High school degree or equivalent
• 1-3 years' experience in customer success/account management
• Strong troubleshooting and analytical abilities
• Excellent time management and organizational skills
• Proficient PC and technical/software skills