Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to provide software and database support to customers.

Key Responsibilities

• Work directly with customers to resolve software issues and answer questions
• Advocate for customers internally to influence the product roadmap
• Ensure smooth transitions for newly implemented or upgraded customers

Required Qualifications

• Experience troubleshooting software application issues
• Ability to learn technical concepts quickly
• Strong sense of urgency and multitasking skills
• Customer empathy and a passion for customer satisfaction
• Familiarity with SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus