Technical Customer Support

Job Summary

A company is looking for a Technical Customer Support position working remotely.

Key Responsibilities

• Engage with customers to establish rapport and address technical issues
• Provide timely responses to customer requests via email and phone, ensuring SLAs are met
• Document customer interactions and assist with account management and technical troubleshooting

Required Qualifications

• High School Diploma or equivalent
• 2+ years of customer support experience via chat, email, and/or phone
• Technical proficiency with computer systems and software
• Customer-focused approach
• Familiarity with Google Suite