Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist - Remote.

Key Responsibilities

• Manage high volume of customer contacts and communications through phone and email
• Conduct health checks to gauge product satisfaction and document customer feedback
• Initiate communication to address customer concerns and promote a positive experience

Required Qualifications

• 2+ years of experience in customer service
• Prior success in achieving personal and team sales quotas/goals
• Experience in high-volume calling
• Experience with Salesforce.com or similar CRM
• Willingness to work from home