Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities

• Manage post-sales activities, ensuring strong onboarding, customer engagement, and retention
• Drive revenue growth through strategic account management, expansion, and cross-selling opportunities
• Support customer projects and drive cross-functional initiatives to enhance customer experience

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or a similar role
• Experience in driving account growth and managing multiple accounts simultaneously
• Proficiency with project management and CRM tools, such as Salesforce
• Strong interpersonal skills with the ability to influence and build rapport with customers
• Preferred experience in SaaS or HCM, with knowledge of the EOR/global expansion industry