Healthcare Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Healthcare (US Remote).

Key Responsibilities

• Manage post-sales customer lifecycle, ensuring customer satisfaction and loyalty through ongoing assistance and product optimization
• Build and maintain relationships with customers to understand their business objectives and identify new sales opportunities
• Facilitate contract renewals and negotiations, addressing customer needs and ensuring compliance with service agreements

Required Qualifications

• General business acumen and understanding of the company's solution offerings
• Deep understanding of services, programs, workflows, systems, and processes across all business lines
• Experience in relationship management and customer support
• Ability to assess customer needs and develop strategies accordingly
• 4-year college degree required