Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Respond to customer queries via live chat, email, or phone regarding account issues and platform navigation
• Assist users with troubleshooting technical issues and account-related tasks
• Ensure compliance with regulatory requirements and provide resources for responsible gambling

Required Qualifications

• 1+ years of experience in customer support or call center
• English proficiency at an Intermediate level or higher
• Proficient knowledge of customer service practices and sales principles
• Able to maintain customer confidentiality