Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success - Majors.

Key Responsibilities

• Build, mentor, and manage a team of Customer Success Managers, fostering a culture of collaboration and customer advocacy
• Oversee the customer journey for major accounts, ensuring successful onboarding, adoption, and ongoing value realization
• Serve as the voice of the customer, providing feedback to improve the platform and customer experience

Required Qualifications

• 10+ years of experience in customer success, account management, or related roles, focusing on enterprise software or SaaS solutions
• 5+ years of experience leading and managing customer success teams
• Deep understanding of the modern data stack and challenges faced by data teams
• Experience with customer success platforms such as Gainsight or Totango
• Proven ability to drive customer retention, expansion, and advocacy